ph94 Privacy Policy

1. Introduction

This Privacy Policy applies to all users of ph94, the online betting and gaming platform available at ph94.vu. When you visit the site, register an account, make a deposit, or use any gaming or betting product on the platform, ph94 collects and processes certain personal information about you.

By registering for a ph94 account, you acknowledge that you have read and understood this Privacy Policy and that you agree to the collection and use of your information as described here. This policy should be read alongside the ph94 Terms and Conditions.

ph94 is committed to handling your personal data responsibly. The platform uses SSL encryption, OTP-based account verification, and access controls to protect the information you provide. If you have any questions about how your data is handled, the contact details are in the final section of this page.

2. Information We Collect

ph94 collects personal information in two main ways: information you provide directly when you register and use the platform, and information collected automatically through your use of the site and app.

Information you provide:

• Full name, date of birth, and gender;
• Email address and mobile number;
• Username and account credentials;
• Residential address and proof of identity (for KYC verification);
• Payment details — including the GCash, Maya, or bank account information used for deposits and withdrawals;
• Any documents submitted during identity or source-of-funds verification.

Information collected automatically:

• Device type, operating system, and browser;
• IP address and approximate geographic location;
• Pages visited, session duration, and platform activity logs;
• Cookie and tracking data as described in Section 6 of this policy.

ph94 may also collect information from third-party identity verification services where required to meet compliance obligations.

3. How We Use Your Information

The personal data collected by ph94 is used for the following purposes:

• Account management: to create and maintain your ph94 account, verify your identity, and process your deposits and withdrawals;
• Platform operation: to deliver gaming, sports betting, eBingo, and other products available on ph94;
• Compliance: to meet Know Your Customer (KYC) requirements, verify age eligibility (21+), and fulfil applicable legal obligations;
• Security: to detect and prevent fraudulent activity, unauthorised account access, and abuse of promotions;
• Customer support: to respond to your queries and resolve issues with your account or transactions;
• Communications: to send account-related notifications such as OTP codes, deposit confirmations, and important updates about the platform or these policies;
• Platform improvement: to analyse how the site and app are used and to improve the experience for Filipino players.

ph94 does not use your personal data for automated decision-making that produces significant legal effects without human review.

4. Sharing of Information

ph94 does not sell your personal data. Your information may be shared with third parties only in the following limited circumstances:

• Payment processors: your payment details are shared with the relevant payment service providers — such as GCash, Maya, or your bank — solely to process your deposit or withdrawal transaction;
• Identity verification services: where required, your identity documents may be processed by a third-party KYC provider to complete verification;
• Technology providers: service providers who assist in operating the ph94 platform, subject to confidentiality obligations and data protection requirements;
• Legal and regulatory compliance: where disclosure is required by applicable law, court order, or a legitimate request from a competent authority.

All third parties who handle ph94 user data are required to treat that data confidentially and to use it only for the specific purpose for which it was shared.

5. Data Security

ph94 implements technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the ph94 platform;
• OTP (one-time password) verification for account login and sensitive account actions;
• Access controls that restrict internal access to personal data to staff who need it to perform their roles;
• Ongoing monitoring for suspicious activity and potential security incidents.

While ph94 takes reasonable steps to secure your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential. Do not share your ph94 password or OTP codes with anyone. If you suspect your account has been accessed without your permission, contact ph94 support immediately.

6. Cookies and Tracking

ph94 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit the site. They help ph94 remember your preferences, keep your session active while you're logged in, and understand how different parts of the site are used.

The types of cookies used on ph94 include:

• Essential cookies: required for the platform to function — these keep you logged in during your session and enable core features like deposits and game access;
• Analytical cookies: used to understand how players navigate and use the site, which helps ph94 improve content and functionality;
• Preference cookies: used to remember settings you have applied, such as language or display preferences.

Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect your ability to log in or use certain platform features.

7. Data Retention

ph94 retains your personal data for as long as your account is active and for a period afterwards as required to meet legal and compliance obligations. This includes transaction records, identity verification documents, and account activity logs, which may need to be retained for a defined period under applicable regulations.

If you close your ph94 account, ph94 will retain the minimum data necessary to meet these obligations and will securely delete or anonymise data that is no longer required.

8. Your Rights

As a ph94 member, you have certain rights in relation to your personal data:

• Access: you may request a copy of the personal data ph94 holds about you;
• Correction: you may request that inaccurate or incomplete data be corrected;
• Deletion: you may request deletion of your personal data, subject to ph94's legal obligations to retain certain records;
• Restriction: in certain circumstances, you may request that ph94 restrict the processing of your data;
• Objection: you may object to the use of your data for specific purposes where ph94 relies on a legitimate interest basis.

To exercise any of these rights, contact ph94 support using the email address shown in the footer of this page. ph94 will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before they can be processed.

9. Minors and Age Restriction

ph94 is strictly for players aged 21 years and older. ph94 does not knowingly collect personal data from anyone under this age. If you are a parent or guardian and believe that a minor has registered on ph94 or submitted personal information, please contact support immediately so the account and associated data can be reviewed and removed.

ph94 may request government-issued identification at any point to verify that a registered member meets the age requirement. Accounts that cannot confirm eligibility will be restricted pending review.

10. Changes to This Policy

ph94 may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or data handling practices. When updates are made, the revised policy will be published on this page with an updated effective date. It is your responsibility to review this page periodically.

Continued use of ph94 after an updated policy is posted constitutes your acceptance of the revised terms. If you do not agree with changes to this policy, you should stop using the platform and may request account closure by contacting support.

11. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or how ph94 handles your personal data, you can reach the support team 24/7 through the help section inside your account or via the contact email shown in the footer below.

For questions about your account, responsible gaming tools, or deposit and withdrawal processes, you can also visit the FAQ page or the responsible gaming page.